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SERVICE LINE 01

Continuity & resilience planning

Your existing plan was written to satisfy an auditor. We rewrite it to survive an adversary. The work starts at the worst credible scenario and reasons backwards to the shift-level instruction, rather than starting at last year's document and adding a paragraph.

DEPTH
GROUP TO SHIFT LEVEL
BASELINE
WORST CREDIBLE SCENARIO
OUTPUT FORM
PAPER + DIGITAL
RE-TEST
ANNUAL, INDEPENDENT
01

ILLUSTRATIVE
CAPABILITY RETAINED100 %60 %30 %0 %TIME →WHAT PLANS ASSUME:A SMOOTH DECLINEWHAT HAPPENS: SUDDEN DROPSEACH LEVEL NEEDS ITS OWN INSTRUCTIONLOSS 1LOSS 2LOSS 3NORMAL OPERATIONEverythingavailableRUNBOOK ASome functionsstop, the restcontinueRUNBOOK BCritical functionsonlyRUNBOOK CBy hand, onpaperWRITTEN FOR THE PERSON ON SHIFT
02

4 STAGES

  1. Dependency teardown

    Every input your operation cannot run without, named, owned and rated for how quickly it can be taken away.

  2. Failure ladder

    The sequence in which your organisation degrades, written out step by step rather than assumed to be graceful.

  3. Degraded-mode runbooks

    What each function does at 60%, at 30%, and with nothing. Written for the person on shift, not the person on the board.

  4. Paper discipline

    Physical copies, revision-controlled, held at the sites that need them, checked on a schedule.

WHAT YOU LEAVE WITH

  1. 01Dependency register with single points of failure ranked
  2. 02Degraded-mode runbook set, per function, per site
  3. 03Restoration sequence with named owners
  4. 04Paper distribution and revision schedule

THE QUESTION WE OPEN WITH

ANSWER IT OUT LOUD
NEXTCrisis protocol designWho decides, on what threshold, with what authority, in writing.

Written, tested,and left readyto execute

Not advice and not a document. The plan is installed, rehearsed on shift, and handed over in a state it can be run in.

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