SERVICE LINE 02 — FIG_102
Crisis protocol design
Most crises are not lost on information. They are lost on authority — the hours spent establishing who is allowed to say yes. We remove that interval before the event, in writing, with signatures.
DURATION6–10 WEEKS
SUCCESSION DEPTHTHREE NAMED DEEP
THRESHOLDSNUMERIC, NOT NARRATIVE
SIGN-OFFBOARD RESOLUTION
REVIEWSEMI-ANNUAL
CLASSIFICATIONCOMMERCIAL IN CONFIDENCE
01WHO DECIDES, AT WHAT LINEFIG_B / 4 BANDS
02METHOD4 STAGES
01Decision inventoryEvery decision that would need making in the first 72 hours, listed before anyone argues about who owns it.
02Threshold settingNumeric triggers — not 'significant disruption' but the number, the duration, the count.
03Delegation schedulePre-signed authority with three named successors per role, and the conditions under which it transfers.
04Standing instructionWhat each role does in the absence of contact, so silence is not paralysis.
03WHAT YOU LEAVE WITH
01Signed delegation schedule, three deep
02Numeric escalation thresholds per function
03Crisis cell charter with fixed roles and rotation
04Standing instructions for loss of contact
04THE QUESTION WE OPEN WITH
ANSWER IT OUT LOUDIf your chief executive and their deputy are both unreachable for six hours, who signs, and can they prove it?CLIENT ANSWER — REDACTED
The plan iswritten beforeit is needed
Initial briefings are held under NDA, at your site or ours. Two hours. No deck.